1. Refund Eligibility & Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

We offer a 30-day money-back guarantee for all subscription plans. If you are not satisfied with SignSurio, you may request a full refund within 30 days of your initial purchase or subscription renewal.

This refund policy applies to:

• Monthly subscription plans
• Annual subscription plans

2. Cancellation Process

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will continue to have access to all Pro features until the end of your paid period.

To cancel your subscription, please contact us at [email protected] or cancel directly through your account settings.

3. How to Request Refunds

To request a refund, please contact us at [email protected] with the following information:

• Your account email address
• Date of purchase or subscription renewal
• Reason for refund request (optional but appreciated)

We will review your request and process eligible refunds within 5-10 business days.

4. Prorated Refunds

For annual subscription plans, if you cancel or request a refund after the initial 30-day period, you may be eligible for a prorated refund based on the remaining unused portion of your subscription.

Prorated refunds are calculated from the date of cancellation request and will be processed to the original payment method used for the purchase.

5. Processing Time

Once approved, refunds will be processed via Paddle within 5-10 business days. The refunded amount will be credited back to the original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Non-Refundable Items

The following are not eligible for refunds:

• Refund requests made after 30 days from the purchase date
• Refunds requested after multiple subscription renewals without prior cancellation
• Any charges resulting from violation of our Terms of Service

7. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: [email protected]
• Address: Paramaribo, Suriname

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of any material changes by posting the updated policy on this page and updating the "Last updated" date.